Terms of service

OVERVIEW

Welcome to PrintsMuse (“PrintsMuse”, “we”, “us”, or “our”). We operate this website and online store (the “Services”) to offer you customized, made-to-order digital birthday videos and related digital products.

The Services are powered by Shopify, which provides the e-commerce platform that allows us to sell our products to you.

These Terms of Service (the “Terms”), together with any other policies referenced here (including our Privacy Policy and Refund Policy), explain your rights and obligations when you use the Services.

By visiting our website, placing an order, or otherwise using any part of the Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Services.

SECTION 1 – ACCESS AND ACCOUNT

By using the Services, you confirm that you are at least the age of majority in your place of residence, or that you are the parent or legal guardian of a minor and consent to their use of the Services on devices you own or control.

To place an order or use certain features, you may be required to provide information such as your name, email address, and payment details. You agree that all information you provide is true, accurate, current, and complete, and that you have the legal right to use any payment method you submit.

If you create an account, you are responsible for safeguarding your login details and for all activity that occurs under your account. You may not transfer or sell your account to any other person.

SECTION 2 – OUR PRODUCTS

PrintsMuse specializes in personalized digital birthday videos and other digital-only content. These products are customized based on the information you provide (for example: name, age, and personalized messages).

We make reasonable efforts to show our products accurately in our store, including previews, sample clips, or screenshots. However:

Colors, sound, and appearance may vary depending on your device, screen settings, and media player.
The final personalized video may differ slightly from previews or samples due to customization and editing requirements.

We do not guarantee that any product will meet your personal expectations beyond what is described on the product page.

We may update product descriptions, pricing, features, or availability at any time, without prior notice. We may limit the sale of products or services to certain people, regions, or jurisdictions at our sole discretion, and we may discontinue any product at any time.

SECTION 3 – ORDERS

When you place an order through the Services, you are making an offer to purchase a product or service from PrintsMuse.

We reserve the right to accept or reject any order at our discretion.
Your order is considered accepted only when we confirm it (for example, via order confirmation email) and your payment has been successfully processed.
Please review your order carefully before submitting, as our products are custom-made digital items, and changes or cancellations may not be possible once we start production.

If we cancel or modify an order (for example, due to incomplete information, suspected fraud, or technical issues), we will attempt to notify you using the email and/or other contact details you provided.

All purchases are subject to our Refund & Cancellation Policy [LINK], which is incorporated into these Terms by reference.

You agree that your purchases are for personal, non-commercial use only and not for resale or distribution.

SECTION 4 – PRICES AND BILLING

All prices displayed in our store are subject to change without notice. The price you pay is the price shown at checkout at the time your order is placed, plus any applicable taxes and fees.

Unless stated otherwise, prices:

Do not include taxes, payment processing fees, or any additional charges imposed by your bank or payment provider.
May differ from prices offered on other websites, stores, or platforms.

Promotions, discounts, and special offers may be subject to additional terms. If there is a conflict between promotional terms and these Terms, the promotional terms will apply for that specific offer.

You agree to:

Provide accurate and complete payment information.
Promptly update your details (including email address and payment method) so we can complete your transactions and contact you if necessary.

By submitting payment information, you represent and warrant that:

You are legally authorized to use the payment method provided.
The information is accurate and complete.
Your payment provider will honor the charges.
You will pay all amounts due, including applicable taxes and fees.

SECTION 5 – DELIVERY OF DIGITAL PRODUCTS

PrintsMuse delivers digital products only; we do not ship physical items.

Your personalized video will be delivered electronically, typically via email and/or download link sent to the email address you provide at checkout.
Our standard processing time is up to 72 hours from the time your payment is confirmed and all required personalization details are received, as described in our Shipping & Delivery Policy [LINK].

We are not responsible for delays caused by:

Incorrect or incomplete information provided by you.
Email issues, spam filters, or storage limits for your inbox.
Technical issues beyond our reasonable control.

Once we send the digital product to the email address you provided, the order is considered delivered.

For more details, please review our Shipping & Delivery Policy [LINK], which is incorporated into these Terms.

SECTION 6 – INTELLECTUAL PROPERTY

All content and materials made available through the Services—including but not limited to text, images, graphics, video clips, audio, logos, designs, and the overall layout—are owned by PrintsMuse, our licensors, or other rights holders, and are protected by copyright, trademark, and other intellectual property laws.

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Services and to download and use the digital products you purchase for personal, non-commercial use only.

You agree that you will not:

Reproduce, redistribute, sell, license, or publicly display our content or products except as allowed by law or with our prior written consent.
Claim any ownership of our content or remove any copyright or proprietary notices.

All trademarks, logos, and service marks displayed on the Services are the property of PrintsMuse or their respective owners. You may not use them without prior written permission.

SECTION 7 – OPTIONAL TOOLS

We may offer access to tools or features provided by third parties (for example, apps, integrations, or widgets) as part of the Services.

These tools are provided “as is” and “as available”, without any warranties, representations, or endorsements from us. We do not monitor or control these third-party tools.

Any use of such tools is entirely at your own risk. You should review and accept the terms and privacy policies of the relevant third-party providers before using their tools.

Any new features or tools we add from time to time will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

The Services may include links or access to third-party websites, content, products, or services.

We do not control and are not responsible for:

The content, accuracy, or policies of third-party websites.
Any products, services, or materials you access or purchase through third-party sites.

If you click on a third-party link, you do so at your own risk. You should review the terms and privacy policies of any third-party site before using it.

Any complaints, claims, or questions about third-party products or services should be directed to the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

PrintsMuse uses Shopify as our e-commerce platform. Shopify provides the technology that powers our online store, but all purchases you make are between you and PrintsMuse, not Shopify.

By using the Services, you acknowledge that Shopify is not responsible for:

The products or services offered by PrintsMuse.
Any issues, damages, or losses arising from your orders or use of our products.

You agree that any claims related to your purchases or use of the Services are directed to PrintsMuse and not to Shopify or its affiliates.

SECTION 10 – PRIVACY POLICY

Your use of the Services is also governed by our Privacy Policy [LINK], which explains how we collect, use, and protect your personal information.

Because our store is hosted on Shopify, some information about you and your device is processed by Shopify in order to operate and improve the Services. This may involve transferring data to other countries.

By using the Services, you acknowledge that you have read and understood our Privacy Policy [LINK] and any applicable Shopify privacy documentation, and you consent to the collection and use of your information as described there.

SECTION 11 – FEEDBACK AND REVIEWS

If you send us any feedback, ideas, suggestions, testimonials, reviews, or other content (“Feedback”), you grant PrintsMuse a non-exclusive, worldwide, perpetual, irrevocable, sublicensable, royalty-free license to use, reproduce, modify, publish, translate, distribute, and display such Feedback in any media for any lawful purpose, including marketing and improving the Services.

By submitting Feedback, you confirm that:

You own or have the necessary rights to provide the Feedback.
Your Feedback does not violate any rights of third parties, including copyright, privacy, or publicity rights.
Your Feedback is accurate and not misleading.

We may, but have no obligation to, monitor or remove Feedback that we consider inappropriate, unlawful, offensive, or in violation of these Terms.

You are solely responsible for any Feedback you submit and for any consequences of sharing it.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

From time to time, there may be information on the Services or in our communications that contains typographical errors, inaccuracies, or omissions (for example, relating to product descriptions, pricing, promotions, or availability).

We reserve the right to:

Correct any errors, inaccuracies, or omissions.
Change or update information.
Cancel orders if any information is inaccurate at any time, including after you have submitted your order.

We are not obligated to update or clarify information on the Services except as required by law.

SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes and in accordance with these Terms. You agree not to use the Services:

For any illegal or unauthorized purpose.
To violate any applicable laws or regulations.
To infringe the intellectual property or other rights of PrintsMuse or any third party.
To harass, abuse, defame, threaten, or harm others.
To submit false, misleading, or malicious information.
To upload or transmit viruses, malware, or any other harmful code.
To attempt to gain unauthorized access to the Services or related systems.
To scrape, crawl, or otherwise harvest data without our permission.
To interfere with the security or proper functioning of the Services.

We may suspend or terminate your access to the Services if we believe you are violating these Terms or engaging in harmful or unlawful behavior.

SECTION 14 – TERMINATION

We may suspend or terminate your access to the Services, or any part of them, at any time and for any reason, including if we believe you have breached these Terms.

If your access is terminated, you remain responsible for all amounts due up to and including the date of termination.

Sections of these Terms that by their nature should survive termination (including Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and others) will continue to apply after termination.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products provided by PrintsMuse are offered on an “as is” and “as available” basis.

To the maximum extent permitted by law, we do not make any warranties or representations, express or implied, about:

The availability, reliability, or accuracy of the Services.
The completeness or correctness of any content.
The fitness of our products for any particular purpose.

You use the Services and our products at your own risk. We do not guarantee that:

The Services will be uninterrupted, secure, or error-free.
Any defects will be corrected.
The Services or servers are free of viruses or other harmful components.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, in no event shall PrintsMuse, its owners, directors, employees, agents, contractors, or service providers be liable for any:

Indirect, incidental, special, consequential, or punitive damages.
Loss of profits, revenue, data, or goodwill.
Replacement costs or similar damages.

This applies whether the claim is based in contract, tort, negligence, strict liability, or otherwise, and arises out of or relates to:

Your use of the Services.
Your purchase or use of any digital product.
Any errors or omissions in the Services or content.
Any unauthorized access to or use of our servers or your information.

Our total liability for any claim related to the Services or products will not exceed the amount you actually paid to us for the product or service giving rise to the claim.

Some jurisdictions do not allow limitations of liability for certain damages, so some of these limitations may not apply to you.

SECTION 17 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless PrintsMuse and our owners, directors, employees, agents, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your use of the Services or products.
Your breach of these Terms or any applicable law.
Any content or Feedback you submit.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with us in defending such claims.

SECTION 18 – SEVERABILITY

If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue in full force and effect.

SECTION 19 – WAIVER; ENTIRE AGREEMENT

Our failure to enforce any right or provision in these Terms will not be considered a waiver of that right or provision.

These Terms, together with any policies or notices posted on the Services (such as our Privacy Policy and Refund Policy), constitute the entire agreement between you and PrintsMuse regarding your use of the Services and supersede any prior agreements or understandings.

SECTION 20 – ASSIGNMENT

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this section is void.

We may assign or transfer our rights and obligations under these Terms, in whole or in part, without notice or your consent.

SECTION 21 – GOVERNING LAW

These Terms and any disputes arising out of or relating to the Services or your purchases will be governed by and construed in accordance with the laws of the jurisdiction where PrintsMuse is headquartered, without regard to conflict of law principles.

You agree to submit to the personal jurisdiction and venue of the courts located in that jurisdiction for the resolution of any disputes.

SECTION 22 – HEADINGS

Section titles and headings are for convenience only and do not limit or affect the meaning of any provision of these Terms.

SECTION 23 – CHANGES TO TERMS OF SERVICE

We may update or modify these Terms from time to time. The most current version will always be posted on this page with the “Last updated” date at the top.

We may notify you of material changes as required by law. Your continued use of the Services after any changes become effective constitutes your acceptance of the revised Terms.

SECTION 24 – CONTACT INFORMATION

If you have any questions about these Terms of Service or about your order, you can contact us at:

PrintsMuse
Email: contact@printsmuse.com

Country/region